最新公告


重要通告丨快递发货延迟通知

亲爱的多特瑞顾客: 受疫情影响,各地出现不可预计的管控情况。故1月29日起的订单,预计到货时效将延迟10天或以上,个别重点疫情管控的区域将会稍长。为驰援湖北共抗疫情,发往湖北省的订单将被优先操作。 多特瑞深信,众志成城,定能共克时艰。也请大家照顾好自己和家人的健康!让你我携手同行,打赢这场没有硝烟的防疫之战!

Dear distinguished consumers: Affected by 2019-nCoV, there are traffic controls in multiple places. The delivery of orders would have at least 10 days' delay, even some areas under control of individual key epidemics will be slightly longer. Orders to Hubei province will be shipped priority in order to fight against the epidemic situation. dōTERRA firmly believes that we can overcome the difficulties together. Please take good care of yourself and your family! Let's go hand in hand to win the war of epidemic prevention!

 

多特瑞App版本更新公告

亲爱的多特瑞顾客: 为了给您带来更便捷顺畅的体验,多特瑞App已于2月14日进行了优化更新。已下载多特瑞App的用户,需要进行本次更新以正常使用多特瑞App。您可打开App后点击更新提示弹窗中的“确定”键,根据提示进行更新。 本次更新: 1、订单支持30分钟内修改配送地址; 2、退货功能优化,退货页面支持修改已填写的快递公司; 3、系统性能优化,提升用户体验。 感谢您的理解与支持。

Dear dōTERRA customers: In order to bring you more convenient and smooth experience, dōTERRA App was updated on February 14th, which is a necessary update.Current App users can open the App and then click "CONFIRM" key of the popup window to activate this update. This update: 1. You can modify the distribution address within 30 minutes in orders; 2. Return function optimization, return page support to modify the completed express delivery company; 3. System performance was optimized to improve user experience. Thanks for your support to dōTERRA Essential Oils.

 

春节假期营运时间调整及快递发货延迟通知

亲爱的多特瑞顾客: 为全力配合做好新型冠状病毒疫情防控工作,保障多特瑞家人们的健康安全,现公司对各项服务做出如下调整: 1. APP在线服务、客服邮箱1月29日起恢复运行; 2. 客服热线(4009209191)2月3日恢复正常服务; 3. 全国精油生活馆延长停运时间,恢复运营时间待另行通知; 4. 2月精油生活馆内的所有集中培训会议、公开课均暂停; 5. 受疫情影响,各地出现不可预计的管控情况。故1月29日起的订单,预计到货时效将延迟10天或以上,个别重点疫情管控的区域将会稍长。为驰援湖北共抗疫情,发往湖北省的订单将被优先操作。 特殊时期,部分服务的响应时效可能会有所延长,望予理解,再次感谢家人们一如既往的支持! 多特瑞深信,众志成城,定能共克时艰。也请大家照顾好自己和家人的健康!让你我携手同行,打赢这场没有硝烟的防疫之战!

Dear distinguished consumers: In order to fully cooperate in the prevention and curb spread of the 2019-nCoV, and guarantee everyone's health and safety, the following service adjustments were made: 1. Online customer service of app and email will resume operation on Jan 29th. 2. The customer service hotline (4009209191) will resume service on Feb 3rd. 3. All essential oil life centers will be closed until notification. 4. Training and public classes in the essential oil life centers in Feb will be suspended. 5. Affected by 2019-nCoV, there are traffic controls in multiple places. The delivery of orders would have at least 10 days' delay, even some areas under control of individual key epidemics will be slightly longer. Orders to Hubei province will be shipped priority in order to fight against the epidemic situation. In this special period, the response time of some services may be extended. We sincerely hope you can understand and thank you again for your continued support! dōTERRA firmly believes that we can overcome the difficulties together. Please take good care of yourself and your family! Let's go hand in hand to win the war of epidemic prevention!

 

“海外购”平台今天上线了

为了让多特瑞的顾客可以更加便利地购买到喜欢的海外产品,“海外购”平台于2020年1月16日上午10:00正式上线。同时,“跨境通”平台也将成为历史。相信这些丰富而美好的产品可以提升您和家庭生活的品质!感谢您对多特瑞的支持与厚爱!

In order to make it more convenient for customers of dōTERRA to purchase their favorite overseas products, the "Cross Border E-commerce" platform was officially launched at 10:00 a.m. on January 16, 2020. At the same time, "KJT" platform will become history. Hope these rich and fragrant products can improve the quality of your and family life! Thanks for your support and love!

 

产品标签变更公告

由于相关法规的更新,多特瑞将于近期陆续更换产品标签,原先标签上的条形码将由二维码替换,进口精油产品中文贴标颜色也会切换为黑色。顾客扫描二维码不仅可以了解相关产品详情,还可以进行再次购买。目前新旧标签正在切换中,随机发货。

 

暂时售罄公告

亲爱的多特瑞顾客,由于产品热销,『分馏椰子油(30mL*6)』、『玫瑰香薰精油 5mL』、『玫瑰精华喷雾』、『玫瑰项链』、『舒缓 5mL』、『精油护肤保养透亮凝胶』、『保卫喷雾』、『赋活呼吸 15mL』、『呵护系列-保卫』、『居家清洁套装』现已暂时售罄,下一次发售时间将另行通知,感谢您对多特瑞的喜爱与支持。